We’re here.
Quick answers for credits, sending, and your account — and a human inbox when you need one. No ticket bots, no runaround.
Include the email on your account and a short note about what went wrong — screenshots help. We read every message.
Open mail →Common topics
Credits & purchases
Credits unlock interactive (playable) sends and AI rephrases. Static cards stay free. On iPhone, top up under you → credits (Apple handles the charge). On the web, buy at Pricing. Credits don’t expire.
Sending & opening
After you compose, share the link — anyone can open it in a browser. Friends in the app get a sealed card under threads. If a link won’t open, try another browser or the ExpressoCards app, then email us the URL.
Account & sign-in
Sign in with Apple, Google, or email (magic link / code). To leave for good: in the iOS app go to you → delete account, or email us from the address on the account and we’ll delete it for you.
Refunds & billing
iOS purchases are managed by Apple — request a refund at reportaproblem.apple.com. For web (Stripe) purchases, email us with your account email and receipt.
Questions we get a lot
- I bought credits but my balance didn't change
- Close and reopen the credits sheet — unfinished App Store purchases retry automatically. Still stuck? Email us with the Apple receipt email and we'll sort it.
- Can I use the same account on web and iPhone?
- Yes. Sign in with the same email (or Apple / Google) on both. Your credits and cards follow the account.
- Someone can't open the card I sent
- Ask them to try Safari or Chrome, or install ExpressoCards. If it still fails, forward us the card link and we'll take a look.
- How do I delete my account?
- In the iOS app: you → delete account → Delete forever. Or email hello@expressocards.com from the address on the account.
Policies we stand by
The fine print, kept short: our Privacy Policy and Terms of Service.